Unpacking Trust

The Emotional Wheel: Confidence


Sometimes the truth hurts. In our experience, truth also carries the day and builds trust, even if it is somewhat painful. People tell us they would much rather get honest feedback in a timely manner than sugar-coated feedback or no feedback at all. Being truthful goes in both directions. We’ve seen many leaders build trust by truthfully admitting they made a mistake or missed an important deliverable. Leaders need truthful feedback. Many a CEO has shared with us their desire for more truthful feedback, which makes them feel isolated and “lonely at the top.”

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After you finish your workbook, I’d love to hear your thoughts! This discussion is between Leb, Diane and their students, you’ll be able to talk to each other, and you can start a discussion of your own in the discussions tab.  It’s not public, it’s a private space for us to talk. Nothing improves trust like communication!